Question 1

How do I create an account?

Accepted Answer

Click the "Sign Up" button on the homepage and follow the registration process. You can sign up with your institutional email or use OAuth with Google/GitHub. After verification, you'll have access to the free trial immediately.

Question 2

What's included in the free trial?

Accepted Answer

The free trial includes 100 MB storage, access to basic features like file management, protocol library, and simple statistical analysis. Perfect for individual researchers starting out.

Question 3

How do I set up my lab team?

Accepted Answer

Navigate to Teams in your dashboard, click "Create Team", and invite members via email. Team members can collaborate on files, share protocols, and access shared storage based on your subscription plan.

Question 4

What file formats are supported for analysis?

Accepted Answer

LabTools supports CSV, Excel (XLSX/XLS), TSV, JSON, and text files for data analysis. For document editing, we support Word, Excel, and PowerPoint formats through our integrated OnlyOffice editor.

Question 5

Can I run custom analysis scripts?

Accepted Answer

Yes! Pro and Enterprise users can upload and run custom Python/R scripts on our compute cluster. Scripts run in isolated containers with access to common scientific libraries like NumPy, Pandas, SciPy, and more.

Question 6

How does the protocol library work?

Accepted Answer

Our protocol library contains thousands of validated protocols across biology domains. You can search, save, customize, and share protocols with your team. Protocols can be linked to experiments for complete documentation.

Question 7

Can I change my subscription plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle.

Question 8

Do you offer academic discounts?

Accepted Answer

Yes! We offer 20% discounts for academic institutions and 50% for students with valid .edu email addresses. Contact support to apply the discount to your account.

Question 9

How is my data secured?

Accepted Answer

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. We use Zitadel for enterprise-grade authentication, support 2FA, and maintain SOC 2 Type II compliance.

Question 10

Where is my data stored?

Accepted Answer

Data is stored in secure AWS data centers in the US. Enterprise customers can choose specific regions or deploy on-premises. All storage includes automatic backups and disaster recovery.

Question 11

Can I export all my data?

Accepted Answer

Yes, you can export all your data at any time through the Settings page. We provide bulk export in standard formats (ZIP archives with original files plus metadata in JSON).

Question 12

What browsers are supported?

Accepted Answer

LabTools works best on modern browsers: Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. We recommend Chrome or Firefox for optimal performance.

Question 13

Is there an API available?

Accepted Answer

Yes! Our RESTful API and GraphQL endpoint are available for Pro and Enterprise users. Check our API documentation for authentication details and endpoint specifications.

Question 14

Can I integrate with other lab software?

Accepted Answer

We support integrations with popular lab software including Benchling, LabArchives, and electronic lab notebooks. Enterprise customers can request custom integrations.

Help Center

Documentation

API Reference

System Status

Contact Us

How do I create an account?

What's included in the free trial?

How do I set up my lab team?

What file formats are supported for analysis?

Can I run custom analysis scripts?

How does the protocol library work?

Can I change my subscription plan?

Do you offer academic discounts?

How is my data secured?

Where is my data stored?

Can I export all my data?

What browsers are supported?

Is there an API available?

Can I integrate with other lab software?

Still need help?

Help Center

Documentation

API Reference

System Status

Contact Us

How do I create an account?

What's included in the free trial?

How do I set up my lab team?

What file formats are supported for analysis?

Can I run custom analysis scripts?

How does the protocol library work?

Can I change my subscription plan?

Do you offer academic discounts?

How is my data secured?

Where is my data stored?

Can I export all my data?

What browsers are supported?

Is there an API available?

Can I integrate with other lab software?

Still need help?